Refund Policy

This Refund Policy describes when Zyron Labs may issue refunds for fees paid for our services. Your Statement of Work (SOW) or signed proposal controls if it sets different refund terms. This policy applies to engagements referred through zyronlabs.com and related proposals.

Fees for work already performed, milestones completed, or time already reserved as agreed in an SOW are non-refundable. We bill for professional services, not off-the-shelf consumer products, so refunds are limited to the circumstances below.

A refund or credit may be considered when (a) we cancel an engagement before meaningful work begins and no deliverables have been started, (b) we fail to deliver a clearly defined milestone for reasons within our control and cannot remediate within a reasonable period after written notice, or (c) a duplicate or erroneous payment was made. Eligibility is assessed case by case against the SOW.

The following are not refundable: fees for completed work or accepted deliverables; deposits or kickoff fees once work has started as defined in the SOW; approved third-party costs (licenses, ads, tools, contractors) already incurred; and amounts corresponding to periods of retainer access already provided.

Deposits and advance payments secure our capacity and cover initial discovery or setup. Once the engagement kickoff has occurred or billed hours/milestones have begun, deposits are applied to the project balance and are not returned, except where we cancel before kickoff or your SOW expressly allows otherwise.

Email contact@zyronlabs.com within thirty (30) days of the charge (or within the window stated in your SOW), including your invoice or payment reference, project name, and a clear explanation. We may request supporting details to evaluate the request. Submitting a request does not guarantee approval.

We aim to acknowledge refund requests within five (5) business days and to decide within fifteen (15) business days after receiving complete information. Approved refunds are issued using the original payment method where practicable, or by bank transfer if that method is unavailable.

Where only part of an engagement qualifies, we may issue a partial refund or account credit equal to the unused, unperformed portion of prepaid fees, less non-refundable third-party costs and completed work. Credits, if offered, are typically valid for twelve (12) months toward future Zyron Labs services.

Please contact us before filing a payment dispute so we can resolve the issue directly. Unwarranted chargebacks for work already delivered may result in suspension of services and recovery of amounts owed, including reasonable collection costs, to the extent permitted by law.

Cancelling an engagement under our Cancellation Policy stops future work but does not automatically create a refund. Any amounts owed or returnable after cancellation are settled under this Refund Policy and your SOW.

We may update this Refund Policy from time to time. Material changes will be posted on this page with an updated “Last updated” date. For active engagements, the version referenced in your SOW (or the version in force when the SOW was signed) continues to apply unless you agree otherwise in writing.

For refund requests or questions about this policy, write to us at contact@zyronlabs.com.